Privacy Policy

1. Data Controller

The controller responsible for your personal data is Sigxal Collection ApS, Nyhavnsgade 42, 3rd Floor, 1051 Copenhagen K, Denmark. You may contact our data protection team at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Account & order data: name, email address, billing and delivery address, telephone number.
• Payment data: processed securely by our payment providers; we do not store full card details.
• Communication data: messages you send us via forms or email.
• Technical data: IP address, browser type, device information, and cookie identifiers.

3. Legal Bases for Processing (GDPR Article 6)

We process your data on the following legal bases: performance of a contract (to fulfil your orders); your consent (for marketing and non-essential cookies); our legitimate interests (to secure and improve our services); and compliance with legal obligations (such as tax and accounting law).

4. How We Use Your Data

We use your personal data to process and deliver orders, respond to enquiries, send you marketing communications where you have consented, prevent fraud, and comply with our legal obligations.

5. Data Sharing

We share data only with trusted processors: payment providers, logistics and shipping partners, and email service providers. All processors are bound by data processing agreements. We never sell your personal data.

6. International Transfers

Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.

7. Data Retention

We retain order data for as long as required by law (typically five years for accounting purposes). Marketing data is retained until you withdraw consent. Contact enquiries are retained for up to 24 months.

8. Your Rights Under GDPR

You have the right to access, rectify, erase, and restrict processing of your data; the right to data portability; the right to object to processing; and the right to withdraw consent at any time. To exercise these rights, contact [email protected]. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).

9. Your Rights Under CCPA (California Residents)

California residents have the right to know what personal information we collect, to request deletion, to opt out of the sale of personal information (we do not sell data), and to non-discrimination for exercising these rights.

10. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time via the cookie banner.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated on this page with a revised update date.

Last Updated: July 2026